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At ManiMuktaa, we want you to be completely happy with your purchase. Every jewellery piece is carefully checked and packed before dispatch to ensure it reaches you in excellent condition.
We accept returns for eligible products if the item is received damaged, defective, incorrect, or different from what was ordered. The product must be unused, unworn, and in its original condition with the original packaging intact.
If you wish to request a return, please contact us within 48 hours of receiving your order. Kindly share your order number along with clear photographs and, where required, an unboxing video showing the condition of the package and product when received. Our team will review your request and guide you through the return process.
If you receive a damaged, defective, or incorrect product, we may offer an exchange subject to product availability. The replacement product will be shipped after the returned item has been received and inspected by our team.
Products that have been worn, used, altered, damaged after delivery, or returned without their original packaging may not be eligible for return or exchange. Products returned after the applicable return period may also not be accepted.
Once the returned product reaches us, it will be inspected by our team. The return or exchange will be approved only after the product is found to meet the applicable return conditions.
If your return is approved and a refund is applicable, the refund will be processed to the original payment method or through the applicable payment channel. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
For products that are received damaged, defective, or incorrect, ManiMuktaa will review the issue and provide appropriate assistance regarding return shipping. For other return requests, shipping charges may apply depending on the circumstances of the return.
If you have any questions regarding returns or exchanges, please contact our customer support team at +91 98884 38663 or email us at Manimuktaa@gmail.com. Our team will be happy to assist you.
Thank you for shopping with ManiMuktaa. We appreciate your trust and are committed to providing you with a smooth and pleasant shopping experience.
